Responsible Gambling at Spinpin Casino

We are committed to safer gambling and to helping customers play in a controlled, balanced way. Our priority is player safety: we provide clear tools and information so you can manage your activity, recognise when to pause, and find support if gambling stops being fun. Below you will find practical controls, common warning signs and details on where to get professional help.

Player protection principles

We expect every player to gamble responsibly. That means setting limits that fit your budget, taking regular breaks, and never chasing losses. We treat customer welfare seriously and will act if we see activity that suggests a player is struggling. Our approach is preventative, supportive and practical.

Activity-control tools

We offer a set of self-service tools you can use at any time to control your play. These are accessible from your account area and are designed to be simple and immediate to apply. If you need help activating any tool, contact our support team.

Deposit limits

You can set daily, weekly and monthly deposit limits on your account. Limits take effect as soon as they are saved and can be reduced instantly. Requests to raise limits are subject to a cooling-off period before they become active, to encourage careful decisions.

Loss limits

Loss limits help you cap how much you can lose over a chosen period. You can set these alongside deposit limits to keep your spending in check. If you reach a loss limit, you will be blocked from further play until the limit resets or is adjusted following our set process.

Time limits and account breaks

Use time limits and session reminders to control how long you play. You can set daily session lengths and enable pop-up reminders. For longer interruptions, choose a temporary account break to lock yourself out for a set number of days.

Self-exclusion

If you need a longer break, self-exclusion allows you to close access to your account for months or years. During self-exclusion your account will be closed for the chosen period and you will not be able to register or log in. We can also provide options to block marketing contact while you self-exclude.

Signs of problematic behaviour

Watch for repeated chasing of losses, unexpected changes in spending, playing for increasingly longer sessions, borrowing to gamble, or concealment of activity. If you or someone you know displays these signs, consider using our control tools and seeking support.

Tips for maintaining control

Set realistic deposit and loss limits, schedule breaks, only gamble with disposable income, avoid gambling when stressed or tired and review your account activity regularly. Talk to a friend or use our support channels if you notice worrying patterns.

Professional help and support organisations

If you need specialist help, contact a recognised support organisation such as GamCare, GamStop or a local counselling service. These bodies offer confidential advice, helplines and practical tools for self-exclusion and treatment. If you prefer, our support team can point you to appropriate resources and explain how to apply any account controls.